Returns & Refunds

Pyramid Credit Repair wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

Money Back Guarantee

We offer a 90-Day Money Back Guarantee on our credit repair service, even with this we do not make any promises or assumptions as to the results of our credit repair work or in regards to your credit score and/or how it may be affected.

If we do not manage to update any inaccurate, obsolete, erroneous, incomplete and unverifiable information on your credit reports, you are entitled to a full refund within 90 Days. All you have to do is provide us with a copy of your results.

From there, refunds will be issued between 5-7 business days upon your request. A valid credit card is required for paying accounts.

The monthly charge of ($99/mo.) is billed on a monthly basis for services previously rendered and performed, and is non-refundable after 90 days of purchase.

There will be no refunds or credits for partial months of service or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

As part of our service, we offer our software complimentary to our clients that sign up online so that they may pass on the software as a gift to anyone they know. There is no guarantee on the actual software and since it is complimentary, there is no refund available for it.

Upon receipt of software and engagement of service online through the kit, the credit repair service subscription will be billed at the same amount ($99/mo) and will be covered under the 90 Day Money Back Guarantee as well.

  1. A credit restoration service and/or complimentary software to help obtain credit report, analyze situation and establish communications dashboard to help collect and review updated information and instructions from you regarding your circumstances and goals through a secure database. After 5-15 days (varies by state) from engagement of service, initial charge of ($99/mo.) is billed on a monthly basis for services previously rendered and performed, and is non-refundable after 90 days of purchase.
  2. You may cancel anytime. You may be charged a final payment for services previously rendered and completed.
  3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

For more information, please contact us.

U.S. Returns & Refunds Policy

There are a few important things to keep in mind when returning the complimentary software received as a gift from our Pyramid Credit Repair Online Store:

Standard Return Policy
  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Pyramid Credit Repair, either through the Pyramid Credit Repair Online Store or at Partner Retail Store, can be returned to Pyramid Credit Repair. Pyramid Credit Repair products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you're returning is repackaged with all the software and documentation that were included when you received it.

There are some items, however, that are ineligible for return, including:

  • Opened Pyramid Credit Repair*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Pyramid Credit Repair Gift Cards
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

How to Return An Item

To return an item to Pyramid Credit Repair, please contact us directly via email.


Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • Products purchased from the Pyramid Credit Repair Online Store using an Pyramid Credit Repair Gift Card will be refunded to you as an Pyramid Credit Repair Gift Card by email within 3 business days. If you’d like us to mail you an Pyramid Credit Repair Gift Card, ask the representative helping you. You will receive it within 8 business days via United States Postal Service (USPS).
Exchange an item

Items ordered on the Pyramid Credit Repair Online Store that arrived damaged can be returned by contacting Customer Service at 855.984.1867.